Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit 

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

We use the Information that we collect to communicate with you regarding your appointment, feedback and aftercare. It will never be shared or used for marketing campaigns.

From 25th May 2018, the new Data Protection Act 2018 comes into place, and I need to inform you what data I hold about you, why I need it, what I will be doing with your data, who I might share it with and when I will destroy it.

What information do I hold, why do I have it and who might I share it with?

Currently I hold a completed consultation form and treatment records with your details. These include your name, address, date of birth and various means of contacting you.

Personal data

Address, phone / mobile nos, email address – these are all required so I can contact you.

Health Related Data

Consultation Form – all clients/patients must complete a consultation form, so I have a full understanding of your medical and health history. This I need for insurance reasons, but it is to check that it is safe to treat you. It also helps me understand what medical issues you have and how best I can treat you. 

NB - Treatment will not go ahead unless I collect and store these details.                                                                                          

Treatment Records – these are my notes detailing what I have found in my assessments, what treatment I have given you and how you felt immediately after that treatment.

NB - Treatment will not go ahead unless I collect and store these details.                                                                                        

Booking online and payment by card – when you book and pay for your treatment online by credit / debit card certain information such as your name, description of what you are paying for, town/city, postcode, phone no and email address will be collected by the provider.                                                                                 

It is a condition of my insurance policy to take and retain client records for at least 7 years following the last occasion on which treatment was given. In the case of treatment to minors, records shall be kept until they reach the age of 25. I may need to share your data with authorised legal, regulatory and insurance authorities, if required to defend myself. This will be the professional membership body I am registered with and the insurance company I hold my professional indemnity insurance with.

After 7 years following the last occasion on which treatment was given, I will destroy all of your records by shredding them.

How and where do I hold your data?

All consultation forms and treatment records are kept in a secure file within a locked cupboard within my clinic. Only Ihave access to these records and I will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

Your Individual Rights under the Data Protection Act 2018

You have:

  • the right of access to your personal data;
  • the right to object to the processing of your personal data;
  • the right to restrict the processing of your personal data;
  • the right to rectification of your personal data;
  • the right to erasure of your personal data; 
  • the right to data portability (to receive an electronic copy of your personal data);

My Rights

In exercising your individual rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for me to delete all your personal data, I may be required to retain some data for taxation, legal, regulatory and insurance purposes.

You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.


If you are dissatisfied with the way in which I process your personal data, you have the right to complain to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is , by live chat or by calling their helpline on 0303 123 1113.

How to contact me

If you have any questions regarding the use of your data and your individual rights, please contact me on 07970 095198 or    

Thank you.






<a href="">Image by vector_corp</a> on Freepik



My Mission: To provide my valued clients with bespoke massage therapy in this overworked and busy world.

Book Online

Privacy Policy

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.